X-Fitt Refund and Return Policy

At X-Fitt, we're committed to your satisfaction and empowering your fitness journey. If you're not completely happy with your purchase for any reason, we're here to make it right with our hassle-free refund or replacement process. This policy applies to all items purchased from the X-Fitt store, ensuring transparency and trust.

Eligibility for Returns and Refunds

  • Time Frame: You have 30 days from the date of delivery to initiate a return or refund request.
  • Reasons Accepted: We offer no-questions-asked refunds or replacements for any reason, including if you're unsatisfied with the product, it doesn't meet your expectations, or there's an issue like damage or defect.
  • Item Condition: Products must be returned in their original condition, unused, with tags attached, and in original packaging. Custom or personalized items (e.g., early bird testing samples) may be final sale and ineligible—check product details at purchase.

Required Proof To process your request efficiently and verify the item's condition, please provide clear photos or a short video of the product showing its state (e.g., any issues or overall appearance). This helps us ensure quick resolution without delays—no further questions on your reasons!

Refund or Replacement Options

  • Full Refund: We'll issue a full refund to your original payment method (including taxes, excluding shipping costs unless due to our error). Refunds typically process within 5-10 business days after we receive the item.
  • Replacement: Prefer a new item? We'll send a free replacement at no extra cost, including shipping.
  • Free Return Shipping: We provide a prepaid return label for all eligible returns—simply contact us to get started. No minimum order or thresholds apply.

How to Initiate a Return or Refund

  1. Contact our support team at [support@x-fitt.com] or through your X-Fitt Skool community account within 30 days.
  2. Provide your order number, reason (optional), and the required photos/video.
  3. We'll email a prepaid return label and instructions.
  4. Ship the item back—we'll confirm receipt and process your refund or replacement promptly.

Exceptions

  • Final sale items (e.g., clearance or custom fitness gear) are non-returnable.
  • If an item arrives damaged or incorrect due to our error, we'll cover all costs, including expedited replacement.
  • International returns follow the same process but may incur customs fees (customer responsibility).

Questions? We're here to help! Reach out via the X-Fitt community or email for assistance. This policy integrates with our Shopify-powered store for seamless processing and aligns with our mission to support your fitness goals.

Last Updated: August 6, 2025